Frequently asked questions

FAQ - in relation to the Rally@Byron2019

I can’t log in to Rally@Byron2019 Member Jungle site?

Have you created an account for this event? This will allow you to log in to our event registration.

Member Jungle logins to other sites won't work here.

 

I haven’t received my receipt yet… Why?

Your receipt and invoice information is in your Member Jungle account.

 

My credit card is still pending…what does that mean?

Sometimes there is a delay with a transaction with your financial institution while authorisation is pending. Please check your account the following working day. If still in doubt ring your financial institute.

 

Is the rally limited to only 500 people?

At this time, tickets are limited due to the booking process. Registration will close on 30th June 2019. To avoid disappointment, buy your tickets early.

 

Will there be a day pass?

At this time, only full registrations are available. Registration will close on 30th June

 

I can’t get my accommodation money back… can you help?

You will need to contact your accommodation venue and discuss your situation with them.  We are happy to share your contact information or direct others to you, should you require "on selling" of your booked accommodation.

 

When will the Bike Raffle be drawn?

The draw will take place on Saturday night at the BBB during the main presentation.

 

I have bought a rally pack but will not be attending the rally. When will you send me my pack?

Your pack will be sent to an address within Australia within 60 after the rally.  Please ensure your details are up to date in your Member Jungle Account. See site for full details.

 

If I am unable to collect my pack by 10am on Saturday 14/9/19, will my bike raffle ticket go into the draw?

Yes, your ticket will be entered into the draw on your behalf.  Please ensure your details are up to date in your Member Jungle Account. Raffle draw is by electronic draw and your number is including.

 

I have lost my vouchers or wrist band, can you replace them please?

No. These will not be replaced if you lose them. Vouchers are not redeemable for cash and they will only be honoured at the venue on the date stated

 

What state is raffled bike registered in?  the bike is unregistered?

What is rally registration number.  Your invoice is available via logon to the website , please bring a copy of your invoice and suitable identification to the rally

 

If I'm a winner of the Lucky Door Prize, how can I collect the prize?

Drawn after the official opening on Saturday night and you must be present to collect.